Privacy Policy

Netpedia Inc. ("Netpedia", "we", "us", or "our") operates web hosting, domain registration, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect the following categories of personal information:

• Account Information: Name, email address, mailing address, phone number, and company name when you create an account or purchase services.
• Billing Information: Payment card details (processed by our PCI-compliant payment processor; we do not store full card numbers), billing address, and transaction history.
• Technical Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website, collected automatically via server logs and analytics tools.
• Communications: Support tickets, chat logs, and email correspondence when you contact our support team.
• Domain Registration Data: WHOIS information required by ICANN and CIRA for domain registrations, including registrant contact details.
• Hosted Content: Files, databases, emails, and other content you store on our servers as part of your hosting services.

2. How We Use Your Information

We use your personal information to:

• Provision and manage hosting, domain, and related services
• Process payments and send billing invoices and receipts
• Communicate service updates, maintenance windows, and security alerts
• Respond to support requests and resolve technical issues
• Comply with legal obligations including ICANN/CIRA domain registry requirements
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Improve our website and services through aggregated analytics
• Send marketing communications (only with your consent; opt-out available at any time)

3. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in payment processing, email delivery, analytics, and infrastructure — bound by confidentiality agreements.
• Domain Registries: ICANN, CIRA, and other registries require registrant data to be published in WHOIS. Free WHOIS privacy protection is available on eligible domains.
• Legal Requirements: Where required by law, court order, or regulatory authority in Canada.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before such transfer and prior to your information becoming subject to a different privacy policy.

All data processing occurs in Canada. We do not transfer personal information to servers outside of Canada without appropriate safeguards.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Maintain your login session in our client area
• Remember your shopping cart contents
• Analyse website traffic and usage patterns (via anonymized analytics)
• Improve website performance and functionality

You may disable cookies in your browser settings; however, some features of our client area may not function correctly without cookies.

5. Data Retention

We retain personal information for as long as necessary to:

• Provide ongoing services to active accounts
• Comply with legal, tax, and regulatory obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

When an account is cancelled, we delete or anonymize personal information within 90 days, except where retention is required by law.

6. Your Rights

Under PIPEDA, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Withdrawal of Consent: Withdraw consent to marketing communications at any time by using the unsubscribe link in our emails or contacting us.
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Privacy Officer at support@netpedia.ca. We will respond within 30 days.

7. Security

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These include SSL/TLS encryption, access controls, regular security audits, and employee training. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website and, where appropriate, by email. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions, requests, or complaints, contact our Privacy Officer: